how to use confluence as a knowledge base

Confluence: Changing the application URL.

Confluence: Can I work with Confluence content in offline mode?.

Confluence: Can I sync Confluence Cloud and Confluence Server content?.

Confluence: Can I share Confluence files to a non-Confluence user?.

Confluence: Can I automatically sync offline files to Confluence?.

Confluence: Can Confluence be used for change management?.

Confluence: Adding user macros and mentions to a page.

This will not count against your Confluence license. You can create a 'customer' account in Confluence by not assigning it to a group. Manually create a user in Confluence for every customer in JSD that will need access to the Knowledge Base.Using connector will allow all users to be created and synced in the application. Otherwise, the customers will have to log in to Confluence at least once to have the account created before they can search and view a KB from the Portal. Use the connector directory instead of delegated authentication for LDAP or AD.You can also accomplish this by using Jira as a user directory for Confluence or by having Jira Service Management and Confluence use Crowd to share a user base.Briefly speaking, each Service Management customer has a user account in both Jira and Confluence but not consuming any licenses. both Jira and Confluence integrated with the same external directory. Have the same user base in both Jira & Confluence e.g.If you are running server versions of Jira Service Management & Confluence, you will need to make sure that users (including Service Management Customers) exist in both Jira and Confluence by using of one of the following approaches:

using the same user directory or has the same sets of users). This feature was originally built for the Cloud environment which has a shared user base directory (i.e. This article aims to further explain with details on that documentation to assist users in understanding this feature. This feature is detailed in Linking A KnowledgeBase. Jira Service Management has introduced a new feature starting version 3.1 where there is no need for users to have a license in Confluence to be able to access the Confluence Knowledge Base through Service Management. This article only applies to Atlassian products on the server and data center platforms. Platform Notice: Server and Data Center Only.

How to use confluence as a knowledge base